Terms & Conditions
Welcome to Madame la Fleuriste Limited website.
This website is operated by Madame la Fleuriste Limited. Throughout the site, the terms “we”, “us” and “our” refer to Madame la Fleuriste Limited. We offer this website, including all information, tools, and services available from this site to you. The user is conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Site content
We are permitted to alter, suspend, discontinue or restrict access to the Website with or without notice to Users and shall incur no liability for doing so.
Shop Policy
Guaranty of satisfaction
Our 100% satisfaction guarantee is a key aspect of our company. If a customer is not happy with their order and can provide proof of what the issue is and common sense prevails that that is not acceptable, then we will put it right. We’ll discuss the issue with you and look to provide a suitable outcome. This may include redelivery of the original or a substitute order. A refund may be made in the same tender as the original purchase. Any gift products requested to be returned must be in a new, resalable condition unless faulty or otherwise defective.
Currency and Prices
All pricing on this website is in New Zealand Dollars (NZ$) and includes Goods and Services Tax (GST) of 15%.
Return, Cancellation, and Refund Conditions
If you feel your Madame la Florist flowers order didn’t arrive in the best condition, you have 24h from the shipping date to advise us. Once we’re clear that they have been cared for as recommended, we will happily replace flowers;
The Consumer Guarantee Act sets out minimum standards for goods sold by Madame la Fleuriste. In the unlikely event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund, noting the following terms:
Orders can be cancelled, free of charge, within 12h notice. We cannot cancel any order that has already been made up.
Given the perishable nature of most of our flower items, we do not offer refunds on cancelled orders that have been picked and arranged, or are already out for delivery.
Non-perishable products may be approved for a refund if returned in new condition.
Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds will be processed within 1 business day of the cancellation.
Delivery
MLF delivers flowers only on Waiheke Island, and shipping rates will be quoted within all orders.
We will try the best to deliver your order within the time frames indicated; Orders must be placed by 1 pm weekdays for same-day delivery and by 10 am for Saturday delivery. However, we do not guarantee delivery of your order if the recipient refuses to accept the gift, the address provided is not correct or complete, the recipient is not at the address specified or it is unsafe to enter at the address.
If the recipient is not at the address specified when the delivery is made, we will do our best to leave the product in a covered and safe area. If we do leave the delivery in what we believe to be a safe area, we will not be liable if it goes missing, lost, or damaged.
In the unlikely event that a product cannot be delivered, it will be brought back to our studio, and we will make contact with you to arrange a new delivery time and date. The customer will remain responsible for the cost of all deliveries. A second delivery attempt may incure an additional charge.
Goods leaving are adequately packed for delivery.
Copyright
The contents of our website, and the site as a whole, are intended solely for personal, non-commercial use by our customers. No right, title or interest in any viewed or downloaded materials is transferred to a website user, as a result of viewing, downloading or copying any content on this site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
Use of Image & Photography
No person accessing or using this website is permitted to copy, save and/or use any of the images or photography without the prior written consent of MLF.
Flowers Substitution Policy
As you can imagine flower varieties and colours displayed on this website are subject to availability, seasonality, market condition and weather. MLF will always endeavour to match the product as shown, but should the flowers not be available, it will be substituted with an equally attractive flowers of equal or greater value.
Care of your Flowers
Use a clean vase.
Cut the stems in an angle.
Keep away from fruit, it will shorten the life span of your flowers.
Place in a cool position. If you're leaving the house for a day or two, you can put your flowers in the fridge (away from fruit).
Keep away from direct sunlight, drafts and air-conditioning.
Maintain adequate water levels and change the water completely every two days.
Wedding & Event Policy
Payment & deposits
All weddings and events require a non-refundable deposit / booking fee of $500. Payment of this deposit / booking fee means you have agreed to our Terms and Conditions. The acceptation of the Terms and conditions and deposits paid guarantees the date is booked.
The balance is due and payable in full 4 weeks prior to the date of the event. At this time all final details should be finalised. Changes to quantities in an order must be made at least 4 weeks before delivery and changes to colour palette/ concept need to be made at least 3 months before event date. Confirmation of all floral items should be made no less than 30 days prior to the wedding.
Clients Cancellation & postponements
A booking can be cancelled up to 3 months before the event date with the deposit forfeited. However the deposit/booking fee is not refundable. In the event of cancellation, all payments already made are non-refundable.In the case of an event date being rescheduled or postponed, the deposit paid can be used towards any future booking.
Flowers substitutions
We reserve the right to substitute flowers or products, if the flowers /products originally intended for use become unavailable due to weather , market conditions or others reasons and are not of a quality suitable for the event . In this case, flowers of equal value and similar to the proposed colour scheme would be used. If there is a particular flower you would not like substituted, please let us know clearly during the consultation.
MLF items
All rented or borrowed equipment will be collected and inventoried by MLF post event. A charge will be made for any equipment that is damaged or lost based upon the retail cost. All vase-ware, props and accessories remain the property of MLF (unless otherwise stated in writing) and must not be taken off site from the venue without the prior written consent from MLF.
On the day /Set up
A senior florist from MLF will always be on-site on the day of the event.During the event setup, our team has creative authority over all floral directions unless the client has previously authorised another person or team agreed upon by both parties.
We make every effort to ensure that we deliver the florals agreed upon. If however, there is an unforeseen disappointment or mishap with the flowers, please make contact within 7 days of the event.We will investigate the issue and proceed with the appropriate action to rectify the problem.
Use of images & photography
We may take photos of the flowers prior to the event and may use these for social media content. If you are happy to share professional photos of your special day, please email them through to info@madamelafloristwaiheke.co.nz
Any professional photos shared with MLF may be used in social media content, website content or otherwise. Please let us know if you have specific limitations to the use of these images - We appreciate it is your special day so feel free to discuss this with us.
Force majeure
For purposes of the present terms of service, "Event of Force Majeure" means any event or events which MLF cannot provide their service, despite all reasonable efforts - which include but not limited to war, terrorism, riots, civil strife, lightning, fires, explosions, storms, floods, other acts of nature, strikes, lockouts or acts of authorities preventing MLF from fulfilling their obligations. If MLF is prevented from performing any of its obligations by reason of an Event of Force Majeure, MLF shall be excused from their commitments. MLF will discuss and come to a reasonable compromise after the Event of Force Majeure.
By paying the deposit the client agrees to these terms & conditions.
If you have any questions regarding our Terms & conditions, please feel free to email us !